Privacy Policy

Lux Auction operates an online marketplace for jewellery, diamonds, and precious stones. We are committed to protecting the privacy and security of the information you share with us.

• Account information — name, email address, phone number, and password when you register.
• Profile details — business name, seller verification documents, and profile photo if provided.
• Transaction data — bids, purchases, offers, and payment references related to your activity.
• Communications — messages sent through the platform and support inquiries.
• Usage data — pages visited, device type, IP address, and browser information collected automatically.

• Provide, maintain, and improve the platform and its features.
• Process transactions, bids, and escrow payments.
• Verify seller identities and enforce marketplace policies.
• Send account notifications, order updates, and security alerts.
• Respond to support requests and resolve disputes.

We do not sell your personal data. We may share information with payment processors to facilitate transactions, with identity verification providers for seller onboarding, or when required by law.

We use essential cookies to keep you signed in and remember your preferences. We may also use analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.

We implement industry-standard measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. No system is perfectly secure, and we cannot guarantee absolute security.

• Access, update, or delete your account information from your account settings.
• Opt out of promotional emails using the unsubscribe link in each message.
• Request a copy of your data by contacting our support team.

If you have questions about this policy, please reach out through our contact page.